We want you to be happy with what you ordered. If something is not right, here is exactly how it works.
Return window
You can request a return within 14 days of receiving your order.
Condition
- The item must be unworn and unwashed, with all original tags still attached.
- It must be returned in its original packaging.
- For hygiene reasons, we cannot accept returns on items that have been altered.
Refusing at the door
With cash on delivery you may inspect the parcel before paying. If you decide not to take it, you can refuse it at the door at no cost to you.
How to start a return
Message us on WhatsApp with your order number and a photo of the item. We will confirm the return and arrange collection.
Refunds
- Refunds are issued once the item reaches us and passes inspection.
- Cash-on-delivery orders are refunded by bank transfer, InstaPay or Vodafone Cash.
- Card orders are refunded to the same card, and usually appear within 5–10 working days.
- Return shipping is covered by us if the item is faulty or we sent the wrong piece. Otherwise the return shipping fee is deducted from the refund.
Exchanges
If you need a different size, tell us when you request the return and we will hold the replacement for you while the exchange is in transit.

